Refund Policy

1. General Provisions

This Refund Policy (the “Policy”) sets out the terms and conditions under which refunds may be granted for services providing temporary technical access to digital materials (the “Content”) in PDF, EPUB, and FB2 formats, made available through the website epub.shop.

Any payment made by the User constitutes payment for a digital access service and does not represent the purchase of a tangible good or the transfer of any copyright or other intellectual property rights.

2. General Refund Conditions

As the service is provided in digital form and is deemed fulfilled once access to the Content is technically granted, refunds are available only in exceptional cases expressly defined in this Policy.

All refund requests are reviewed individually and are subject to verification by the Administration.

3. Grounds for Refund

A refund may be issued exclusively in the following cases:

  • — the provided Content file is technically corrupted and cannot be opened using recommended reading applications;
  • — an incorrect or non-matching file was provided instead of the Content paid for;
  • — a duplicate charge or repeated payment for the same access occurred due to a confirmed technical error of the Service or payment provider.

4. Refund Request Procedure

To submit a refund request, the User must:

  1. — send a request to refund@epub.shop specifying the order number and a detailed description of the issue;
  2. — provide supporting materials (screenshots, error descriptions, or other relevant evidence) required to verify the claim;
  3. — wait for a response from the Administration within up to 3 business days from receipt of the request.

The Administration reserves the right to request additional information necessary for a fair and objective review of the refund request.

5. Refund Processing Time and Method

If a refund request is approved, the refund will be issued to the same payment method used for the original transaction within 5 to 10 business days, subject to the rules and processing times of the relevant bank or payment provider.

The Administration is not responsible for delays caused by banks, payment systems, or financial institutions.

6. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

  • — access to the Content was provided correctly, and the file contains no technical defects and matches its description;
  • — the User changed their mind or no longer wishes to use the provided Content;
  • — issues arise due to third-party software, devices, operating systems, or user-side settings;
  • — the refund request is submitted without sufficient supporting evidence or in violation of this Policy;
  • — the User lost access to the Content due to deletion of files, emails, messages, device changes, or other circumstances not caused by a technical fault of the Service.

7. Final Provisions

The Administration reserves the right to amend this Policy at any time without prior notice. The current version of the Policy is always published on the Website.

Submitting a refund request signifies the User’s acceptance of this Policy and of the decision made as a result of its review.

8. Contact Information

For any questions related to refunds, please contact our support team: